Remote support that asks first.
Reach and fix your clients' devices. The person at the device decides.
VitaRemote
VITABYTE support (Riley Chen) wants to view this screen.
How it works
For IT companies that look after other businesses' computers.
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Enrol
Make an enrolment code for a client's site in the console. Install the agent on the device with that code. Windows, macOS and Linux.
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Connect, with consent
Choose the device and connect. The person at it is told who is asking and taps Allow or Deny. No answer counts as Deny.
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Fix
See the screen, use the mouse and keyboard, move files, run commands or restart, each only where your role allows it.
Your clients can also ask Angie, VITABYTE's assistant, by chat or phone. She works through the same permissions, the same consent and the same audit as your technicians.
Security, on both sides of the screen
The person at the device
- Is asked before anything is seen, typed or run.
- Decides, device by device, whether it may be reached unattended.
- Can block remote access at the device, and end a session from the banner that names who is connected.
Your organization
- Everyone signs in with one login and a second factor, always.
- Security settings for the organization, each role and each person. The strictest wins.
- Every allow and every refusal goes into an audit that cannot be edited.
Pricing
Priced per licensed device. Talk to us for a quote.